Our Founder: Logan Rush
The Millennial Services Success Story
Millennial Services offers outsourced contact center solutions, quality assurance, lead generation, and back office services. The company was founded in February of 2009 by Logan Rush. Logan’s first client was Angie’s List, which tasked Millennial Services with back office work. Logan pitched Angie’s List on leaving his internship a few weeks early so that he could become a vendor for the company. Angie’s List accepted, so Millennial Services immediately began growing its team to handle an increasingly large volume of work.
Millennial found success in hiring from the young mother demographic which demanded a flexible work schedule. Because of the nature of email support and back office work in general, the Millennial Services team developed a queue-structure to manage most the work they do. As Millennial Services took on more and more clients, the team built a scalable training and knowledge management system, a cornerstone for enabling the flexible work model that serves the company today. Today’s learning process for new agents involves a library that consists of hundreds of online tutorials. tailored to each and every client. It also includes learning software that uses a quizzing algorithm to help agents quickly learn processes and thousands of procedural documents.
As Millennial Service’s portfolio of clients expanded, so did the need to expand its model into additional service offerings. Today, Millennial has expanded its client portfolio and services to fit the needs of many companies across a variety of industries from budding startups to fortune 500 companies. The team has over 120 dedicated US-based agents.
- 24/7 Live Chat Support
- 24/7 Email Support
- 24/7 Customer Service Phone Support
- Quality Assurance
- Lead Generation
- Back-Office Processing
The Millennial Client Experience
It’s in our blood not to up-charge you for a high level of customer service. After all, customer service is what we do. As soon as you contact us or request your quote, we’ll start to approximate the exact needs of your company. We’ll assign a project manager for on-site visits as needed and will follow-up to learn the ins and outs of your product or service. From there, we’ll create a customized training program and agent learning system tailored around your business. There’s no cookie cutter approach or one-size-fits-all here.
We often get started with clients on a single project and expand to handle a variety of customer support and back-office needs. Because we have no contract minimums, we invite you to reach out to us for your needs today, no matter how small or large.
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Fully Scalable Customer Support
Delight your customers with dazzling customer support, as needed. We allow you to scale the number of agents working for your company up or down, ensuring that you receive the exact volume of support needed at any given time. It’s one part of our success formula that makes our service shine, but it also happens to make getting started with us very easy and very affordable.
- Increase customer retention
- Maximize your conversions
- Get help for high-volume promotions, sales or holidays
- Aggregate customer feedback
Ensure Excellence with US-Based Agents
By working with a highly-skilled and flexible US workforce, we’re able to maximize the performance and precision of our agents, while minimizing overall costs.
Meet the team behind Millennial Services, which has scaled dramatically since its inception in 2009. We have some of the brightest managers and hardest working agents in the industry, all based here in the US.
Our world-class team of managers and customer support experts are responsible for our success and we are proud to share their stories.
We Value People