Meet The Millennial Team

A Seasoned and Growing Team


Since 2009, we’ve grown our workforce to over 100 US-based agents, who are highly
skilled, trained and ready to provide top-notch customer support on behalf of your
company.

Logan Rush
Logan serves as the president of Millennial Services and founded the company in 2009. He has overseen Millennial’s growth to a staff over 100 strong and is responsible for expanding the service offerings into the diverse verticals you see the company service today. He holds degrees in both finance and accounting from the IU Kelley School of Business.

Logan Rush

President

Chris Jackson
Chris is responsible for developing and executing the international sales strategy for Millennial. He has over 15 years of experience in sales, marketing, business development, operations, IT and finance. Chris headed up several home improvement enterprises within Sears Canada, and has also held several senior positions within Loblaw Lts. and Moneris Solutions.

Chris Jackson

Vice President of Sales

Reynold McGuire
Renn oversees the technology at Millennial Services including support and facilitation of our website and technology tools which power our business. Renn has over 20 years experience in technology and holds a Bacherlors and MBA in Information Systems from Suffolk University.

Reynold McGuire

Vice President of Technology

Chasity Roberts
Chasity over sees the day to day operation at Millennial including new client onboarding, employee training, quality assurance, and client satisfaction. She previously was an Operations Manager at Angie’s List and has been with Millennial for 6 years.

Chasity Roberts

Director of Operations

Amanda Wade
Amanda has worked for Millennial Services on various projects since February of 2012. She has her Bachelor’s Degree from Indiana University in Tourism, Convention and Event Management. Amanda lives in Indianapolis with her husband, twin daughters, and son.

Amanda Wade

Assistant Director of Quality Assurance and Training

Gary Rush
Gary Rush is a technology executive with a long record of successful outcomes. Most recently, Mr.Rush has been a technology advisor for numerous startup companies, including Attend.com, CoPatient, Jisto, Bedrock Data, H2e Power, and WebDPW. He holds a B.S. degree in Electrical Engineering and a Master of Science in Management (MBA) from Purdue University.

Gary Rush

Co-founder

Agent Training & Learning Experience


When you engage Millennial Services, you’ll benefit from our refined training and learning
programs designed to quickly and effectively train agents on your company’s customer service
policies and procedures. Our customer support agents will work from and build upon your
existing knowledge base or help you create one from scratch.

1

Assessment

On site visit or webinar to train
team lead

2

Initial Training

Initial training of agents by
Millennial team lead (usually
between 1 and 5 individuals)

3

Quality Assurance

Careful collaboration and routine
QA with client to adjust procedures
as needed

4

Knowledge Management

Build a custom-designed training
regiment using our propretary
learning technology powered by
Lessonly

5

Scale

Grow the team based on the
fluctuating needs of your business

6

Manage

Continuously refine knowledge
base to include new procedures,
maintain quality assurance scores,
and ensure optimal staffing levels.

Training and Learning Program


One of our key value propositions is our training and learning program. Millennial Services utilizes Lessonly to ensure our agents know your knowledge base as well as you. Lessonly allows us to create training tutorials using adaptive quizzing, video help tutorials, and a grade book system to help Millennial management quickly and effectively scale your support team. This is especially helpful when we need to ramp up additional agents quickly as a result of unexpected transnational volume increases.

We’re also pleased to offer the power of our Tracking & QA management system – the Millennial Bulletin. This system allows us to seamlessly manage the number of tickets processed, hours tracked, QA performance reporting, project visibility for our clients, policy and procedural change management, and staffing schedules.

Retention Chat Training Lesson 5

Client Testimonial


“I can’t say enough about my experience with the team at Millennial. Their service levels are the best in the industry and the quality of the support they give our customers is incredible. These guys are outstanding.”

Andrea KatesFounder of Business Genome

We Value People

Find Out About Our Team & Support Services

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