Inbound Phone Support

Cost-Effective Phone Support Solutions


As with each of our services, offering a cost-effective inbound phone solution is always a priority. That’s why we’ll adapt to the technology that you’re already using, or help you to implement a new system from scratch, based on cost and preference. We’re happy to be partnered with Axia Technology Partners to provide a cutting edge call center technology stack.

Of course, our agents are assigned according to demand, so you’ll never pay for phone support that’s not being directly utilized. The piece rate model (pay per call) for phone support is particularly effective, since clients are “always available” to their customers without having to pay for down time between calls.

Additional Contact Center Services

US-Based Agents


Rest assured that our agents are native English speakers and expert conversationalists. When one of our agents answers the phone, our client’s customers can expect a highly trained, knowledgeable, and personable phone support representative. We pride ourselves on being your brand ambassadors and take the mission of representing your company seriously.

Having the cultural familiarity of a US agent can mean the difference between a positive and negative customer experience, especially if you have customers calling to complain, voice frustrations, or solve a problem. No matter the circumstances, our agents are poised, professional, and eager to help customers in need.

Phone Support 24/7


Whether you need support 24/7 or during dedicated hours, Millennial Services can scale its solution according to your needs, even as they fluctuate. Imagine having the same type of phone support system that large enterprise customers enjoy who can afford expensive and dedicated, on-site call centers.

Whether you’re a Fortune 500 company or a growing business, our 24/7 remote phone support model allows you to achieve the a level of service that your customers have come to demand at any time of day.

Engage


Inbound phone support is one of the most accessible support channels who need help quickly and want to talk to “a real person.” By fostering an excellent phone support experience for customers, our clients increase customer retention and personalize interactions with your brand in the process.

Extra Support


Millennial Services phone support provides additional help for high-volume promotions, sales, or holidays. In fact, many of our client relationships begin when we’re asked to help cover periods of intense demand. By supplementing existing phone support resources to handle overflow, Millennial Services serves as a key customer support partner.

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Strictly US-Based Agents


Our customer support model uses strictly US agents that are trained specifically around the policies and best practices of your company. By working with a highly-skilled and flexible US workforce, we’re able to maximize the performance and precision of our agents, while minimizing overall costs.

On-demand support when you need it most


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